ICICI Bank Relationship Manager - Phone Banking Job 2024
Post Date: July 22, 2024
Company: ICICI Bank
Position: Relationship Manager
Job Type: Full-Time
Experience Level: Fresher/Entry (0-5 years)
Business Area: Financial Services
Locations: Multiple Locations
Category: Customer Service
Salary: Up to 3.0 LPA + Incentives
Official Website: ICICI Bank
ICICI Bank is inviting applications for the role of Relationship Manager in their Phone Banking division. This is a full-time position suitable for freshers and those with up to 5 years of experience in the financial services sector.
Job Description:
Key Responsibilities:
- Query Resolution: Handle and resolve customer complaints via phone.
- Customised Solutions: Offer relevant products and services to meet customer needs.
- Customer-Centric Approach: Maintain the philosophy of "Fair to Customer, Fair to Bank" in all interactions.
- 360-Degree Banking: Provide comprehensive banking solutions by collaborating with other teams.
- Compliance: Adhere to information security and quality process norms.
Required Qualifications and Skills:
- Education: Graduates or Engineers in any discipline.
- Communication: Excellent oral and written communication skills.
- Customer Service: Strong customer service orientation.
- Teamwork: Ability to work collaboratively with different teams.
- Proactivity: Ability to proactively address and solve customer concerns.
Success Factors:
- Effective communication skills.
- Deep understanding of customer needs.
- Willingness to work in rotational shifts.
- Strong execution and initiative-taking abilities.
About the Phone Banking Services Group:
The Phone Banking Services Group at ICICI Bank supports a range of banking features via phone, aiding both domestic and international customers. It operates 24/7 to facilitate transactions and offer financial products, enhancing customer portfolios.
Interested candidates can apply directly through the ICICI Bank website. For more job updates, visit
Tags: Relationship Manager, Customer Service, ICICI Bank, Phone Banking, Job 2024
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